Refund policy
Thank you for shopping with Boxbrea. We want you to be completely satisfied with your purchase. If you are not satisfied with an item you received, we offer a return and refund process subject to the conditions outlined below.
1. Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must be returned within the applicable return period and meet the requirements described below.
2. Return Conditions
To be eligible for a return, your item must:
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Be unused and in the same condition in which you received it.
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Be in its original packaging, where applicable.
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Include all original accessories, components, manuals, tags, or other materials supplied with the product.
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Not show signs of damage, misuse, alteration, washing, wear, or improper handling.
Certain products may be non-returnable due to their nature. If an item is specifically identified as non-returnable on its product page or at the time of purchase, that restriction will apply.
3. How to Request a Return
To request a return, please contact us before sending any product back.
You can contact Boxbrea at:
Email: contact@boxbrea.com
Phone: (843) 785-2400
Mailing Address:
Boxbrea
86 Helmsman Way
Hilton Head Island, South Carolina 29928
United States
Please include your order number, the name of the item you wish to return, and a brief description of the reason for the return. We may request photographs or additional information when necessary to assess the condition of an item.
Do not send products back without first contacting us and receiving return instructions.
4. Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer is responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item. Boxbrea cannot be responsible for returned merchandise that is lost or damaged while being shipped back to us.
If you received a damaged, defective, or incorrect item, please contact us as soon as possible so that we can review the situation and determine the appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your return has been approved or rejected.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Please allow additional processing time for your bank, credit card provider, or payment service to reflect the refund in your account. Processing times may vary depending on your payment provider.
Shipping charges, where applicable, may be non-refundable unless the return is the result of an error, defective product, damaged product, or another circumstance covered by Boxbrea.
6. Damaged or Incorrect Items
If your order arrives damaged, defective, or contains the wrong product, please contact us at contact@boxbrea.com as soon as reasonably possible.
Please provide your order number and, when appropriate, clear photographs showing the condition of the product and packaging. We will review the information and work with you to find an appropriate resolution, which may include a replacement, refund, or other remedy.
7. Exchanges
We may offer exchanges depending on product availability and the circumstances of the return. If you would like to exchange an item, please contact us before returning it.
If the requested replacement is unavailable, we may instead provide an eligible refund.
8. Late or Missing Refunds
If you have been notified that your refund has been issued but you have not yet received it, first check your bank account or payment provider.
You may also contact your credit card company or payment service, as it may take additional time for a refund to be posted.
If you have completed these steps and still have not received your refund, please contact us at:
9. Policy Changes
Boxbrea reserves the right to update or modify this Return and Refund Policy from time to time. Any changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions about returns, refunds, or an order you have received, please contact us:
Boxbrea
86 Helmsman Way
Hilton Head Island, South Carolina 29928
United States
Email: contact@boxbrea.com
Phone: (843) 785-2400