At Boxbrea, we work to process and ship orders as quickly as possible. This Shipping Policy explains our order processing times, estimated delivery times, and important information regarding delivery.

1. Order Processing Time

Our standard handling and processing time is 1–2 business days.

Orders are processed during our normal business operations. Orders placed on weekends or holidays may begin processing on the next business day.

Once your order has been processed and shipped, you may receive a shipping confirmation with tracking information when tracking is available.

2. Estimated Delivery Time

Our standard estimated delivery timeline is:

Handling time: 1–2 business days
Transit time: 3–5 business days
Estimated total delivery time: 4–7 business days

Delivery estimates begin after the order has been processed and shipped.

These timeframes are estimates and are not guaranteed delivery dates.

3. Shipping Delays

Although we work with shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur.

Delivery may take longer than expected due to circumstances outside Boxbrea's reasonable control, including:

• Carrier delays

• Severe weather

• Holidays and increased seasonal volume

• Incorrect or incomplete shipping information

• Transportation disruptions

• Customs or governmental processing

• Other unforeseen circumstances

If your order is delayed, we will make reasonable efforts to assist you in locating your shipment.

4. Tracking Information

When tracking information is available, it may be provided to you by email after your order has shipped.

Please note that tracking information may take some time to become active after the shipping carrier receives and scans the package.

5. Incorrect Shipping Addresses

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you realize that you entered an incorrect address, please contact us as soon as possible at contact@boxbrea.com.

We will make reasonable efforts to assist you before the order is shipped. However, we cannot guarantee that an address can be changed after an order has entered the shipping process.

6. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at contact@boxbrea.com with your order information.

For damaged deliveries, photographs of the package and product may be requested so that we can assess the issue and determine the appropriate next steps.

7. Delivery Estimates

The delivery estimates provided on our website are intended as general estimates and should not be considered guaranteed delivery dates.

Orders may arrive earlier or later than the estimated timeframe depending on the shipping carrier and destination.

8. Contact Us

If you have questions about shipping or the status of your order, please contact us:

Boxbrea
86 Helmsman Way
Hilton Head Island, South Carolina 29928
United States

Email: contact@boxbrea.com
Phone: (843) 785-2400